U.S. Department of State
Mexico Travel Advisory

The U.S. Department of State issues travel advisories for all regions of Mexico, including Jalisco and Nayarit. Review the latest guidance before traveling or commuting.
View Mexico Travel Advisory
EMBASSY & CONSULAR

CONTACTS
🚨 Local Emergency Numbers (Mexico)

For emergencies within Puerto Vallarta, Riviera Nayarit, or surrounding areas:

Official Contact Numbers

  • 911 — Mexico’s national emergency number for general emergencies, including accidents, medical issues, fires, and any situation where life, safety, or property is at risk.
    It provides access to firefighters, civil protection, local police, and medical services.

  • 089 — Anonymous reporting line for incidents that require investigation but are not necessarily happening at that moment. Caller confidentiality is fully protected.

  • 066 — Legacy emergency line (still active in some regions)

  • 078 — Tourist Assistance Hotline (SECTUR) "Green Angels" (roadside assistance) 
    Dirección General de Servicios al Turista (DGSTAV) Ángeles Verdes "Green Angels" provide free of charge mechanical assistance, tourist information, or roadside assistance.

  • 088 — General Citizen HotLine (GN)
    This is the nationwide citizen assistance number for the Guardia Nacional (National Guard).
    It is free, secure, and confidential. You can report crimes, administrative violations, highway incidents, accidents, extortion attempts, or vehicle breakdowns. Specialized personnel provide guidance and route each case to the appropriate authority.

  • 720 221 6561  — High‑Impact Crime Line
    This is a direct line for high‑impact crimes in which the National Guard intervenes directly.
    It is exclusively for reporting serious crimes and extortion, and was created to offer the public a reliable and officially authorized reporting channel.

Recommendations

  • Use 088 for general reports to the National Guard and for highway‑related emergencies.

  • Call 720 221 6561 if you need to report a high‑impact crime requiring direct National Guard emergency intervention.

  • In immediate emergencies that threaten life or safety, call 911 for rapid assistance from all emergency services.

  • All numbers are available throughout Mexico and are staffed by trained personnel to ensure a local fast and safe response.

Travel Safety & Consular Resources

This page provides official travel advisories, embassy contacts, and emergency resources for foreign visitors to Puerto Vallarta, Riviera Nayarit, and the greater Banderas Bay region.

How can I access travel advisories?

You can view the latest travel advisories through the official websites.

What should I do in an emergency?

In case of an emergency, contact your country's nearest embassy or consulate for assistance.

Where can I find embassy contacts?

Embassy contacts for the U.S., Canada, France, Italy, and Germany are listed in our resources. If you need assistance with other countries, please contact us.

Is travel safe in the Banderas Bay area?

While safety varies, most travelers enjoy their time here. Stay informed with travel advisories.

What services does the Resident's Association provide?

We provide guidance, community resources, legal orientation, and support for locals and visitors.

How do I report a safety concern?

If you encounter a safety issue, please contact local authorities or reach out to our association for assistance.